This policy describes how digital credit payments and account delivery operate when online card payment is enabled.
1. Current availability
Unless an active card checkout is visibly presented on Index Grab, no online card payment is collected and balance requests continue through the displayed manual process.
2. Payment security
When activated, card payments are processed on the payment service provider’s secure interface. Index Grab does not request, receive or store the full card number, security code or card password. A return to the success page alone is not proof of payment.
3. Verification and delivery
The order is matched by a unique reference. Credit is assigned once, only after the amount, currency, account and cryptographically verified successful notification match. Duplicate notifications cannot create duplicate credit.
4. Failure and support
Failed, cancelled, timed-out or unverified payments do not add credit. If the bank shows a charge but the account is not credited, contact [email protected] with the account email, date, amount and payment reference; never send full card data.
5. Currency and installments
Index Grab offers payments in Turkish lira and initially supports single payment only. Any later installment or additional currency option is valid only when explicitly displayed at checkout.